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KitchenEmpire Cancellation Policy


Before dispatch -100% refund less any payment refund charges if any.

Post dispatch -no refund.

Complaints 1. Quality -if found to be different than description will be replaced . Return freight of lot will be borne by us and new will be sent at our cost too.

2. Damaged in transit -do not accept the goods . If very urgent then please mention same on the courier slip/transporter Log Record before accepting the same. Or contact us by phone on +91.9711997917

• Please intimate the quantity of damaged pieces with proof by attaching pictures by email and we will refund your money/credit your account /replace the defective goods.

• If the customer cancels any order before order dispatch, then the money would be refunded. In case the shipment has been dispatched, then refund would be given, but Customers will be responsible for shipping charges against canceled orders.

• In case of damage, kindly do not accept.

• In case of manufacturing defect, goods will be replaced/refunded as per need.

• We Verify given Address and contact number before dispatching the item, in case we are not able to contact you or get a response via email/ phone within 48 hours of order, We reserve the right to cancel the order and refund the amount in full to the source of payment.